Real-time bidirectional sync
Synchronize tickets, issues, custom fields, comments, attachments, and other standard or custom entities between systems in both directions.
Exalate
BeanspruchenExalate is a bidirectional integration platform for syncing work items in real time across teams, systems and companies with controlled data flow.
What Exalate does
Exalate is a bidirectional integration platform for syncing work items across teams, systems, and companies. The source pages position it for complex collaboration scenarios where teams need real-time updates, controlled data flow, and the ability to keep separate systems aligned without copying information by hand.
It connects work tools such as Jira, ServiceNow, Zendesk, Azure DevOps, Salesforce, and others, and it supports both standard and custom entities. The product combines a scripting engine, AI-assisted setup with Aida, and monitoring tools for rules and errors so teams can build integrations that fit their process instead of forcing process changes.
Core capabilities
Granular sync control
Define which items sync, how fields map, and how data flows using triggers, scripts, and separate incoming and outgoing rules for each side of a connection.
Multi-instance and multi-connection setup
Connect multiple projects, instances, and platforms, and keep each connection on its own ruleset instead of forcing a one-size-fits-all template.
Scripted customization
Use Groovy-based scripting for custom mapping and workflow logic, with test runs and versioning to review or restore changes.
AI-assisted configuration and troubleshooting
Use Aida, Exalate’s AI-assisted layer, to help configure integrations, understand behavior, and troubleshoot issues faster.
Visibility in the tools team members already use
Monitor sync status, failures, and manual pushes from the console or browser extension without needing a single shared proxy account.
Where Exalate fits
Cross-team service desk to engineering sync
Keep tickets, incidents, or issues synchronized between service and engineering tools so both sides see the same status, comments, and relevant fields in real time.
Cross-company collaboration
Link records between separate companies or departments that need controlled data sharing, separate rules, and clear visibility into what changed.
Multi-instance and multi-platform integrations
Move data between multiple projects, instances, or platforms without relying on a single template, using different rules for each connection.
Bulk linking of existing records
Bring existing items that already live in two systems into sync and keep them aligned going forward with bulk linking and sync logic.
Complex workflow automation
Set up and maintain more specialized workflows, such as custom field mappings, subtask relationships, or trigger-based sync rules, where standard automation templates are not enough.
Pros and Cons
Pros
- Supports real-time two-way sync between connected systems.
- Covers both simple and complex workflows with scripting and rule-based control.
- Offers AI-assisted setup and troubleshooting through Aida.
- Includes visibility into sync status, failures, and manual pushes.
- Pricing is based on active items in sync rather than users or transactions.
Cons
- Pricing is plan-based and some capabilities appear tied to higher tiers or add-ons, such as SLA-backed support, extra environments, data residency, and managed services.
- The source notes that some connectors are only available on certain plans, so not every system is available at every tier.
FAQ
How does Exalate work at a high level?
Exalate syncs work items in real time between connected systems. The source pages describe two-way sync, support for standard and custom entities, and tools for viewing sync rules, triggers, and errors from the Exalate console or browser extension.
How is Exalate priced?
The pricing page shows paid subscription plans for Starter, Scale, Pro, and Enterprise. Pricing is based on active items in sync rather than users or transactions, and some plans include a free 30-day trial or contact-sales flow.
Which systems can Exalate connect?
The source pages explicitly list connectors such as Jira Cloud, Azure DevOps Cloud, Zendesk, Freshdesk, Freshservice, Asana, GitHub, ServiceNow, Azure DevOps Server, Salesforce, TOPdesk, Xurrent, ServiceDesk Plus, Ivanti, SolarWinds, ConnectWise, and HaloITSM.
What kind of support is available?
The pricing page says Starter and Scale include best-effort support via the support portal, Pro includes committed SLAs on response times, and Enterprise includes priority support with faster response and direct Slack or Teams access.
Are there any notable limitations or plan-dependent features?
The source emphasizes flexible two-way integrations, AI-assisted setup through Aida, scripting, bulk operations, and real-time sync. It also notes that some advanced options such as extra environments, data residency, managed services, and certain connectors are tied to higher plans or add-ons.
Quick Facts
- Category
- Integration platform
- Primary use
- Bidirectional sync for work tools and cross-team collaboration
- Supported systems
- Jira, ServiceNow, Zendesk, Azure DevOps, Salesforce, and others listed on the site
- Pricing model
- Subscription plans based on active items in sync
- Support tiers
- Best-effort support, SLA-backed support, and priority support depending on plan
- Source domain
- exalate.com
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