WhatsApp and Instagram automation
Run customer communication on WhatsApp and Instagram from a single platform, with automation available on both channels.
Overview
BotSpace is a conversational AI platform for ecommerce teams that want to manage marketing, sales, and support on WhatsApp and Instagram. The product combines channel automation, inbox collaboration, and AI assistance in one system.
Its core workflow centers on helping businesses engage contacts, send broadcasts, answer customer questions, and automate repeat conversations. The site also positions Rex, BotSpace’s AI agent, as a customer-service layer that can use business knowledge, follow policies, and take actions for customers.
Core features
Shared inbox
Store incoming conversations in a shared inbox so teams can collaborate on replies and handoffs.
Workflows and broadcasts
Build no-code workflows for broadcasts, routing, triage, and other message-driven automations.
Rex AI agent
Use Rex to answer from your knowledge sources, follow your tone and policies, and hand off to humans when needed.
AI Copilot
Assist agents with summaries, translations, suggested replies, and other inbox support tools.
AI insights and reporting
Review CSAT, sentiment, and overview reporting to understand conversation quality and agent performance.
Practical use cases
Marketing broadcasts
Send deals, discounts, and product drops to WhatsApp inboxes instead of relying only on email campaigns.
Sales conversations
Let customers browse product catalogs, ask questions, and complete a purchase in chat without leaving the app.
Customer support automation
Use Rex to respond to routine customer questions, apply support knowledge, and hand off complex cases to human agents.
Team operations
Use the shared inbox, AI Copilot, and reporting tools to help teams work faster and spot issues earlier.
Pros and Cons
Pros
- Supports both WhatsApp and Instagram in one platform.
- Includes a free plan with no credit card required.
- Offers a shared inbox, workflows, broadcasts, and reporting alongside AI features.
- Rex can use support knowledge, tone of voice, policies, and actions to answer and assist customers.
- Provides plan options for growing teams as well as custom pricing for larger needs.
Cons
- The pricing page shows some capabilities and add-ons are paid separately, including Rex AI Agent, AI Copilot, AI Insights, and additional channels.
- The source material does not provide a full integration directory beyond a few named examples.
- Some Rex capabilities are marked coming soon, so not every listed function is available yet.
FAQ
What does BotSpace do?
BotSpace is built to automate customer conversations on WhatsApp and Instagram. It can handle support, social interactions, and sales using its AI agent Rex and workflow automations.
Does BotSpace have paid plans?
The pricing page shows a Free plan, a Pro plan starting at $15/month, and a Premium plan with custom pricing. BotSpace also offers add-ons such as Rex AI Agent, AI Copilot, AI Insights, and extra channels.
How does Rex work?
Rex uses your support knowledge, tone of voice, policies, and procedures to generate answers. It also supports human handoff, AI intent detection, and action templates for connected tools.
Which channels are supported?
BotSpace supports WhatsApp and Instagram automation. The pricing page says every account can add up to one channel, either WhatsApp or Instagram, with additional channels available for a fee.
Who is BotSpace for?
BotSpace is designed for teams that want to manage leads, customer messages, and support conversations in one place. Features on the pricing and home pages include shared inboxes, broadcasts, workflows, reporting, and AI assistance.
Quick Facts
- Category
- Conversational AI platform
- Primary channels
- WhatsApp and Instagram
- Typical users
- Ecommerce, support, sales, and operations teams
- Pricing model
- Free plan, Pro plan starting at $15/month, Premium custom pricing
- Add-ons
- Rex AI Agent, AI Copilot, AI Insights, extra channels
- Website
- bot.space
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